Frequently Asked Questions
- How can I authorize repairs to my vehicle without visiting your shop?
- Do I need to get more than 1 estimate?
- Is it my choice who fixes my car?
- Where do I get a claim number?
- How can I get a rental car?
- Can I get a ride home when I drop off my car?
- How long will the repairs to my vehicle take?
- Can you match the paint color?
- What kind of paint do you spray?
- What is diminished value?
- If the frame of my vehicle is damaged, is it a total loss?
- Will parts be ordered before I drop my vehicle off?
- Where do the parts come from?
- What kind of options are there for parts?
- Can I get other service work done on my vehicle while it is in the shop?
- Is there a warranty on the repairs to my vehicle?
- Will this work void my existing manufacturer warranty?
- Do I have to pay a deductible?
- Who do I pay my deductible to?
- What forms of payment do you accept?
- What are betterment charges?
- How will I know when my car is done?
- Are you open on Saturday?
- Can I wash my car after it has just been fixed?
- Can I drop my vehicle off outside of business hours?
No, that has never been a law, nor is it a law today. The way that vehicles are designed and engineered, it’s next to impossible to give an accurate auto body repair estimate without disassembling the vehicle. Most customer-oriented insurance companies realize this fact, and no longer ask you waste your time by getting multiple estimates. Remember, nobody – not your dealership, insurance company, or any other auto body shop – can give you an exact price. Be very cautious of anyone who claims they can.
Since 1992, PPG's waterborne paint systems have been used by refinishers and OEMs across the globe. What makes these waterborne basecoats successful is their ease of use and ability to match a car's finish regardless of whether the original paint was solventborne or not.
- Reduces production of volatile organic compounds (VOC)
- Improves air quality
- Promotes health and safety of employees
- Achieves performance and quality
- OEM: An original equipment manufacturer, or OEM, manufactures products or components that are purchased by another company and retailed under that purchasing company's brand name. OEM refers to the company that originally manufactured the product. When referring to automotive parts, OEM designates a replacement part made by the manufacturer of the original part. Source: Wikipedia
- Aftermarket: Aftermarket is the secondary market of the automotive industry, concerned with the manufacturing, remanufacturing, distribution, retailing, and installation of all vehicle parts, chemicals, tools, equipment and accessories for light and heavy vehicles, after the sale of the automobile by the original equipment manufacturer (OEM) to the consumer, which may or may not be manufactured by the original equipment manufacturer. Source: Wikipedia
- Recycled: Also known as Salvage or used; are parts that are taken from a vehicle that is beyond it's useful life. The vehicle may be out of commission, but there are still many useful parts on these types of vehicles.
If your insurance company requires the use of parts other than OEM, you do have the option of upgrading to OEM, but you would be responsible to pay the price difference between what the insurance company has authorized & the OEM price.
Please click HERE to view our warranty documentation.
Payment is due, in full, before vehicles are released.
- Wash the vehicle by hand with cool water and a very mild car wash solution using a soft cloth or sponge.
- Always use clean, fresh water.
- Wash your vehicle in the shade.
- Use a commercial car wash.
- Stiff brushes or sponges could mar the finish and damage the surface.
- Do not "dry wipe" your vehicle. Dry wiping can scratch the finish.
- Avoid high speeds on gravel roads. Chipping the finish is easily done in the first 30 days.
- Avoid parking under trees and utility lines which are likely to attract birds. Bird droppings have a high acid content and will damage a freshly painted surface. Also, tree sap can mar or spot a freshly painted surface.
- Do not spill gasoline, oil, antifreeze, transmission fluid, or windshield solvent on the new finish.
- Do not scrape ice or snow from the newly painted surface.
RECOMMENDATIONS AND PRECAUTIONS IN THE FIRST 90 DAYS
- DON'T · Do not wax or polish the vehicle. This will allow the finish to dry and harden completely.
- DON'T · Do not use waxes or polishes containing silicone.
Please leave your keys in the drop box that is located near the front door.