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Please click HERE to download our repair authorization form and fax or e-mail it back to us at customerservice@northiowacollisioncenter.com
No, that has never been a law, nor is it a law today. The way that vehicles are designed and engineered, it’s next to impossible to give an accurate auto body repair estimate without disassembling the vehicle. Most customer-oriented insurance companies realize this fact, and no longer ask you waste your time by getting multiple estimates. Remember, nobody – not your dealership, insurance company, or any other auto body shop – can give you an exact price. Be very cautious of anyone who claims they can.
Absolutely! It is always your choice who fixes your car. An insurance company, car dealer, or responsible party may make suggestions for accident repairs, but the choice is always up to you.
Claim numbers are issued by the insurance company at the time the claim is reported.
If you need a rental car, we can help to make the necessary arrangements. Insurance companies will only pay for a rental car if you have that option on your policy or if you are the claimant. A phone call to the insurance company or agent to verify coverage and limits can save headaches down the road.
Yes. We do offer pick up and/or delivery service in Clear Lake and Mason City.
Your advisor will give you an estimate of the time needed to repair your vehicle.
Today’s modern factory finishes incorporate multiple layers of highly specialized paints. We have made a major investment in the finest paint system & equipment available. Regular upgrades with this technology and equipment ensure that each vehicle’s paint matches. We take special pride in our ability to match factory finishes as the final step in the repair process.
PPG Waterborne paint.
Since 1992, PPG’s waterborne paint systems have been used by refinishers and OEMs across the globe. What makes these waterborne basecoats successful is their ease of use and ability to match a car’s finish regardless of whether the original paint was solventborne or not.
Environmental Benefits:
Diminished Value is the loss in a vehicle’s value as a result of having been damaged. Depending upon the severity of sustained damages and the quality and thoroughness of the repair, a portion of its original value is restored; the extent of which must be determined by a recognized Diminished Value Expert. The remaining difference between the vehicle’s original pre-loss value and the restored value is considered the loss related Diminished Value or commonly referred to as “DV”.
No. A car is a total loss only when the price of repairs exceeds the insurance company’s determined value of your vehicle. Now most cars are built using unibody (frame and body as one) construction. Our highly skilled technicians can return your vehicle to its original factory specifications. If it is determined that the frame section is bent beyond repair, that section can simply be replaced.
Yes. We typically order parts for your vehicle shortly after you schedule for repairs. If your vehicle is not safe to drive or undrivable we would order parts as soon as we had the approvals from both you & the insurance company.
We have many parts vendors that we work with both locally and nationally.
There are 3 kinds of parts that can be used on a vehicle.
Most insurance policies will state what kind of parts can be used in the event of an accident. Those will be the parts that are searched for first. All parts are inspected for quality & fit.
If your insurance company requires the use of parts other than OEM, you do have the option of upgrading to OEM, but you would be responsible to pay the price difference between what the insurance company has authorized & the OEM price.
Yes. Just let your advisor know what other work you would like done so that he or she can make the necessary arrangements.
Yes. We guarantee our paint & body work in writing with a Limited Lifetime Warranty.
Please click HERE to view our warranty documentation.
No.
You may be responsible to pay a deductible. You should check with your insurance agent to learn what your deductible may be for the type of accident that you have had. Typically you will have a deductible for a comprehensive or a collision claim. Also, the amounts may be different for these types of claims.
Your deductible payment is due & payable to the shop. At North Iowa Collision Center, your deductible payment is due when your repairs are complete & you come to pick your vehicle up.
Cash, Debit Card, Master Card, Visa, Discover & American Express.
Payment is due, in full, before vehicles are released.
Parts that wear out and need replacement with time and use (i.e., tires, batteries, and suspension parts) are commonly subject to betterment charges when they are replaced during the repair process. These betterment charges are determined by your insurance company and are pro-rated based on actual miles on your vehicle.
You will be notified when your vehicle is ready to be picked up. Feel free to call or e-mail your adviser during the repair process if you have questions or concerns.
We do not have regular business hours on Saturday. However, Saturday appointments may be made in advance.
Yes.
Please leave your keys in the drop box that is located near the front door.